Online Clearance Shopping, Free Shipping, Online Sales and Coupons at MyBargainBuddy.com

Go Back   MyBargainBuddy Forums > Feedback
FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Display Modes
  #1  
Old 09-25-2009, 09:09 PM
dlr143 dlr143 is offline
New Buddy
 
Join Date: Sep 2009
Posts: 1
dlr143 is a brand new buddy
Default Ulta.com, a most unpleasant experience.

I tried to order from Ulta Beauty It was a most unpleasant experience that ended up putting over $200.00 on my card without an order going through, they charged me 4 times for no order and tied up my card. Basically their online check out keep sending me back to correct things that did not be corrected. I kept getting the order rejected. Finally, an Ultra.com message said that it could not commit my order which I have been advised that message comes up when their system is on overload more or less. Two emails went unanswered and one phone call resulted in excuses and passing the buck attitude. No compassion, no help, no would you like some help straightening this out, no are you still interested in ordering, nothing but an uncaring demeanor. I just wanted to share my story regarding Ulta.com who in my experience is a very thoughtless business. I did not have to pay the $200.00 but their bogus check- out system caused an overdraft and caused me to have to deal with my bank to remove the charges and overdraft fees. Ulta did nothing that would even remotely resemble good customer service or concern.
Reply With Quote
  #2  
Old 09-26-2009, 05:45 PM
MagiePerdu's Avatar
MagiePerdu MagiePerdu is offline
Big Buddy
 
Join Date: Feb 2006
Location: Oklahoma City
Posts: 22,649
MagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIPMagiePerdu is a MBB VIP
Default

Thanks for sharing with us. In these days and times, when customers are being VERY discrete over where they decide to let go of expendable income, it's more than surprising to hear that retail stores are basically ignoring good customer service. I hope you wrote to them. . .perhaps you will get some modicum of satisfaction from them, at least by way of apology, if you did (or do).
__________________
Life is just a chance to grow a soul.
Reply With Quote
  #3  
Old 10-10-2009, 07:32 AM
Tammy's Avatar
Tammy Tammy is offline
Big Buddy
 
Join Date: Mar 2008
Location: The Hoosier State
Posts: 25,074
Tammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIPTammy is a MBB VIP
Default

Thanks for sharing this info.
__________________
One way to get the most out of life is
to look upon it as an adventure.
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump