Refund policy

Returns

You may return new, unused and unaltered items within 30 business days of receipt of the item(s) (certain exclusions may apply). We will issue you a refund or exchange of the item based on the purchase price, excluding any shipping and handling charges. You must send the item(s) back in new, unused and fully resalable condition with the original product packaging intact.

We do not offer returns for items shipped outside of the USA.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then, contact your credit card company, it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@phantompickleball.com.

Sale items (if applicable)

Only regular priced items may be refunded; however, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@phantompickleball.com and send your item to:

Phantom Pickleball

ATTN:  Returns Department

11352 W State Road 84, Unit 186

Davie, FL  33325 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product, you should mail your product to: 

Phantom Pickleball

ATTN:  Returns Department

11352 W State Road 84, Unit 186

Davie, FL  33325

When returning your time, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.