Refund policy

DID YOU RECEIVE A  DEFECTIVE ITEM? 

  • If you believe you have received a defective item, please complete write to us at support@qases.com

RETURN POLICY

  • Merchandise must be returned within 14 days of delivery date

  • Merchandise must be unused and in perfect condition to qualify for return or exchange

  • Merchandise must be accompanied by the original product packaging

  • The Customer will bear all costs related to returning the merchandise to us

  • Customized products cannot be returned

  • Original shipping charges are non-refundable

EXCHANGES AND PROCESSING

  • No Exchanges are available

  • We reserve the right to provide store credit in exchange for refund in circumstances originating in a Customer error 

COUPON CODES

  • If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order

  • Only one code can be used on a purchase

  • Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped


If you have a question about a return or exchange, please contact us at 
support@qases.com