Refund policy
DID YOU RECEIVE A DEFECTIVE ITEM?
- If you believe you have received a defective item, please complete write to us at support@qases.com
RETURN POLICY
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Merchandise must be returned within 14 days of delivery date
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Merchandise must be unused and in perfect condition to qualify for return or exchange
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Merchandise must be accompanied by the original product packaging
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The Customer will bear all costs related to returning the merchandise to us
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Customized products cannot be returned
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Original shipping charges are non-refundable
EXCHANGES AND PROCESSING
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No Exchanges are available
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We reserve the right to provide store credit in exchange for refund in circumstances originating in a Customer error
COUPON CODES
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If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order
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Only one code can be used on a purchase
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Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped
If you have a question about a return or exchange, please contact us at support@qases.com